On July 28 I ordered a guitar bridge from MercaSystems. I wanted (want, actually) the bridge for a project guitar I'm putting together. Looked up Schaller Roller Bridge on Google Products and MercaSystems came back with the lowest price. I clicked and found their online ordering form. All set.
First problem: The price was supposed to be something like 41 GBP, but by the time I clicked through to finish the transaction an extra 10 pounds had been added to the price. That was annoying but not a deal breaker.
The money was taken from my account. I just had to sit tight and wait for the bridge to arrive.
A week later the same amount was removed from my bank account by MercaSystems. No bridge yet, but I'd been charged twice. I called my bank to start sorting that out. I looked for contact information from MercaSystems. They have an online contact form that I filled in. No reply. If you dig around the site you can find a phone number. Called that several times over the next few days. Nothing but a generic voice mail reply. (In Spanish - they're based in Spain).
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